PostFlight

Client Satisfaction Evaluation

Thank you for taking the time to complete our survey! Your input will hep us identify ways in which we may improve our services. Our continuing goal is to provide a professional, caring, and comfortable experience for those in need of air medical transport.

Thank you for taking the time to give feedback! All information is reviewed by department managers and evaluated for continuous improvement opportunities.

Katie Bomberger, RN, BSN, CCRN, CFRN
Medical Program Manager

If your were in contact with our flight coordinators, how satisfied were you with the flight coordination crew?

	Very Unsatisfied	Unsatisfied	Satisfied	Very Satisfied
Timeliness in Responses?	1	2	3	4
Friendliness of Coordinators?	1	2	3	4
Knowledgeability	1	2	3	4
Receptiveness to your concerns?	1	2	3	4

Overall Satisfaction with your Flight Coordinators?

How satisfied were you with the Medical Transport Crew?

	Very Unsatisfied	Unsatisfied	Satisfied	Very Satisfied
Appearance?	1	2	3	4
Interaction with patient and family?	1	2	3	4
Attentiveness to patient or family needs?	1	2	3	4
Professionalism?	1	2	3	4
Overall quality of care?	1	2	3	4

Overall Satisfaction with your Medical Transport Crew?
How satisfied were you with your flight crew (pilots)?

Very Unsatisfied Unsatisfied Satisfied Very Satisfied

Friendliness of Pilots 1 2 3 4

Knowledgeability 1 2 3 4

Receptiveness to your concerns? 1 2 3 4
Overall Satisfaction with your Flight Crew (pilots)?
How can we improve our services? Give us the good and the bad- it is all important!
Anything else you would like us to know about your experience?
Would you use our product / service in the future?
Definitely
Probably
Not Sure
Probably Not
Definitely Not

	Very Unsatisfied	Unsatisfied	Satisfied	Very Satisfied
Friendliness of Pilots	1	2	3	4
Knowledgeability	1	2	3	4
Receptiveness to your concerns?	1	2	3	4

EMF Survey

Report Abuse